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Kore Durham Under Fire After Bartender Claims $500 Tip Was Withheld And She Was Fired

Kore Durham bartender tip dispute involving $500 tip allegation in Durham North Carolina

Kore Durham is under scrutiny after a bartender claims she was fired and denied a $500 tip she earned.

A North Carolina employer is refusing to release a $500 tip left by a customer for a bartender on Friday, March 13, with no evidence that the tip was disputed or that the Toast system flagged the transaction as suspicious, as the business owner has claimed.

Sidney Thompson, a bartender at Kore Durham, a bar and lounge on East Main Street in Durham, North Carolina, says she is still waiting on the $500 she earned during her March 13, 2026 shift. According to Thompson, the moment she began asking questions about the missing money, she was fired.

kore durham east main street bar lounge
Kore Durham bar and lounge in Durham, NC.

In a statement to The North Carolina Beat, Thompson says she worked from 7:00 p.m. to 1:30 a.m. when a customer placed a $25 food order. After completing the order, she says the customer asked what she wanted as a tip. She said $500.

But instead of laughing it off, the customer allegedly entered a $500 custom tip right into the Toast machine.

By the end of the night, Thompson says her credit card tips totaled $650. Like always, she sent her tip report to management, expecting her money within the usual 24 to 48 hours.

That’s when things changed.

She says she only received $150, and was told the remaining $500 had not cleared. She was advised to wait until Monday, March 16, or Tuesday, March 17 for an update.

On March 17, she followed up — still no payment. She says she was told again the tip hadn’t cleared. On March 18, she says she called and texted multiple times with no response.

By March 19, Thompson says she raised concerns, explaining she needed the money for bills and that the delay didn’t make sense. That’s when she says management referenced a previous $120 chargeback and made it clear they weren’t going to take another loss.

She was told the $500 tip had been flagged as suspicious and that they were waiting on the payment system.

But Thompson says she wanted proof.

Proof the money hadn’t cleared. Proof it was flagged. Proof the customer didn’t dispute it.

According to her, she never got any of it.

Instead, she says she was fired via text message shortly after asking those questions.

Then came the next twist.

Thompson says on March 20, the day she was told the issue would be resolved, she still didn’t receive the $500. On March 21, she reached out again — and says she was told the only way to receive her money was to sign an “ownership form.”

She says that form would make her responsible if the customer later disputed the charge.

She refused.

Saying it was never part of any agreement, never disclosed beforehand, and not something other employees were required to do.

READ TEXT MESSAGES BELOW:

kore durham text message 1 tip dispute
Messages released by Thompson between her and co-owner Kumasi Stallings. 1 of 5
kore durham text message 2 liability discussion
Messages released by Thompson between her and co-owner Kumasi Stallings. 2 of 5
kore durham text message 3 payment withheld
Messages released by Thompson between her and co-owner Kumasi Stallings. 3 of 5
kore durham text message 4 tip verification
Messages released by Thompson between her and co-owner Kumasi Stallings. 4 of 5
kore durham text message 5 final response
Messages released by Thompson between her and co-owner Kumasi Stallings. 5 of 5

KoreDurham is telling a different story.

In a statement to The North Carolina Beat, co-owner Kumasi Stallings said the business acted out of caution — not bad intent — explaining that a $500 tip on a $25 tab is highly irregular and carries a strong risk of chargebacks.

He stated the transaction was flagged for review and that in certain high-risk situations, additional documentation may be required to protect the business.

kumasi stallings kore durham owner
Kumasi Stallings, co-owner of Kore Durham, issued a statement addressing allegations surrounding a $500 tip dispute.

He also said the company is still reviewing the matter and working toward a resolution.

But here’s where things get uncomfortable.

Under N.C. Gen. Stat. § 95-25.6, employers are required to pay all wages — including tips — on the regular payday. And under 13 NCAC 12 .0303, tips are considered the property of the employee, not the business.

So if payment is being delayed, or worse — conditioned on signing a document after the work has already been done — serious legal questions come into play.

Even with fraud concerns, businesses don’t get unlimited time to hold someone’s money. And they don’t get to rewrite the rules after the shift is over.

Right now, the biggest question still hasn’t been answered:

Where is the $500?

Thompson says she hasn’t received it, hasn’t seen proof it didn’t clear, and hasn’t been shown any evidence the customer disputed the charge.

She says her next step is a lawsuit.

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