Susan Smith Bullock said that her 70-year-old mother was a resident at Carolina Rehab until her untimely passing which was caused by the extreme neglect she suffered at the hands of the very people who were supposed to be caring for her.
Bullock told The North Carolina Beat that her mother had been having stomach issues in early December of 2018. Her mother (whose name we will not release out of respect for the family) was taken to First Health Hoke and later transferred to First Health of Pinehurst where she was diagnosed with and treated for gastrointestinal problems.
She was released from FHH with a CLEAN BILL OF HEALTH on December 28, 2018, and transferred to Carolina Rehab in order to regain her strength and her ability to care for herself so that she could return to her independent life at home.
Bullock said that while her mother was at Carolina Rehab, rather than her health IMPROVING so that she could be discharged to her home, her health 100% DECLINED.
Bullock’s mother would complain about having chest pains and needing to be changed but would be ignored by staff when she called for help. Several complaints about the mistreatment of her mother were made, including a complaint specifying that her mother was having 5 or more bowel movements a day. All of the complaints were never addressed by staff members, including the administration.
On January 9, 2019, Bullock received a phone call from her aunt informing her that her mother had fallen yet she was not notified, at the time of the fall, by the facility, which is against the rules set forth by the North Carolina Department of Health and Human Services (NCDHHS) for all skilled nursing facilities in the state. Her aunt told her that her mother looked bad and that she needed to get to the facility as soon as possible. When she arrived her mother’s nurses told Bullock that she had fallen around 6:30 a.m. that morning yet Bullock wasn’t notified until about 5 p.m. that day after she got to the facility.
Upon arrival, Bullock witnessed her mother suffering from labored breathing, she was slumped in her bed, and her vital signs were at critical levels.
Bullock had the facility to 911 to have her mother transported to First Health Hoke. From there she was transferred to First Health Pinehurst where she later died.
They let her lay there from the time she fell until I got there being ignorant not realizing all day that she could be hurt from her fall and not taking notice to her labored breathing.
Bullock’s mother laid in a bed at Carolina Rehab all day, dying, and not one CNA or nurse did anything to help her. CNAs are required to do patient safety checks at least every 2 hours. Nurses are required to do the same at least once after each med pass. After a fall, vital signs are required to be checked IMMEDIATELY followed by rechecks every 15 minutes for an hour. It is also required that the nurse in charge, Director of Nursing, Administrator and facility doctor be notified of a fall, an incident report completed as soon as patient safety is ensured and the family be notified as well.
Why were these protocols not followed?
Bullock said the facility admitted to the neglect of her mother and offered to replace her mother’s lost cell phone. The replacement of a “lost” cellphone is not going to replace the life of Ms. Bullock’s mother.
According to Bullock, NCDHHS is investigating the incident. When there is a death at a facility such as this, a team of investigators will show up and go through all of the medical records, incident reports, other paperwork with a fine-toothed comb. They will also interview staff, other residents and any family members who may be there visiting a loved one. They will stay for an average of 3 days in order to do the most thorough investigation possible.
This is not the first time this facility has aided in the death of other residents. Read some of their Facebook reviews below:
Carolina Rehab Center of Cumberland has removed their recommendations where you can no longer leave a rating. They also removed all negative comments from their posts. At this TIME, we encourage everyone to leave a GOOGLE REVIEW and call them out on their DISGUSTING behavior!! Click HERE to leave your GOOGLE REVIEW!